Voice AI & CRM Automation
Agents that talk. Systems that close.
We build and operate the machinery of high-volume customer operations. Voice agents that hold real conversations, QA that scores every call, and CRM systems tuned to your pipeline. Deployable on your infrastructure, or run entirely by us as a managed service.
Capabilities
One connected stack for calls, quality, and pipeline.
AI voice agents
Inbound and outbound, in production. Not demos.
- Sub-second turn-taking with natural barge-in
- Multilingual voices, brand-tuned scripts & personas
- Live tool use: bookings, lookups, CRM writes mid-call
- Graceful human handoff with full context
- Self-hosted GPU serving, up to 100 concurrent calls per server
Automated call QA
Score 100% of calls, not a 1 to 2% sample.
- Automatic multilingual transcription with speaker diarization
- LLM scorecards: script adherence, mandatory disclosures, rebuttals
- PCI/PII exposure and compliance-phrase flagging
- Sentiment, talk/listen ratio & dead-air metrics
- Coaching queues with evidence snippets
CRM engineering
Deep platform work, credited in SuiteCRM's own releases.
- SuiteCRM, Dynamics 365, Odoo & custom CRM builds
- TalkerCRM, our AI assistant for SuiteCRM, live on the marketplace
- AI dashboards & reporting generated from natural language
- Migrations, integrations & multi-tenant deployments
Telephony platforms
- Pay-per-call routing with real-time bidding (80 ms decisions)
- Visual call-flow building with compliance as native nodes
- TCPA / DNC enforcement and consent capture in the call path
- Dialer integrations: predictive, progressive, click-to-call
Workforce systems
- Call-center HRM: recruitment, attendance, shifts
- Commission & bonus engines driven by CRM dispositions and QA scores
- Leaderboards and performance reviews
- Multi-tenant platforms for BPOs
Managed operations
The service model: we run it for you.
- Day-to-day CRM administration and data hygiene
- Campaign, dialer & QA operations with monthly reporting
- SLA-backed platform operation on your infrastructure or ours
- You keep full ownership of systems and data
Trust
Built for regulated, recorded environments.
GDPR-ready by design
Consent records, data-processing agreements, right-to-erasure and subject-access workflows are built into the platforms we ship.
TCPA / DNC enforced in-path
Do-not-call suppression, calling-window rules, and consent capture run as native nodes in the call flow, not as bolted-on checks.
PCI-aware payments
Tokenized card capture with pause and resume recording, so payment moments never land in your recordings.
Self-hosted option
Voice models, transcripts, and CRM data can run entirely on your own servers. Nothing leaves your network.
How we work
Pilot one campaign. Then expand.
A short discovery of your workflow, data, and goals. No obligation.
A concrete brief: approach, timeline, and a fixed price.
One real use case, built and live in weeks. Prove it before you commit.
Expand across the organization. We keep it running, with SLAs.
Questions
Good questions, straight answers.
Do the voice agents work with our existing dialer and CRM?
Yes. The stack is modular and integrates with common dialers, SIP trunks, and CRMs including SuiteCRM, Dynamics 365, and custom systems. Floors that are already running adopt one piece at a time, and QA first is a common entry point.
Can everything run on our own servers?
Yes. The voice stack, QA pipeline, and CRM can all be self-hosted, including the language models, for operations where recordings and customer data cannot leave your network.
What does 'managed service' include?
We operate the system day to day: CRM administration, campaign and dialer settings, QA calibration, reporting, and incident response under SLA, while you keep ownership of the systems, data, and outcomes.
How fast can a voice agent go live?
A single campaign with a defined script typically pilots in weeks. Script and persona tuning, integration to your telephony, then supervised ramp-up with human fallback before full automation.
Put one campaign on the platform.
Voice agent, call QA, or a CRM overhaul. We will scope a pilot and have it on your floor in weeks.