Do we have to change our EHR, CRM, or practice software?

No. We work inside the systems you already run: EHRs and clearinghouses for billing, SuiteCRM, Dynamics 365, or your custom CRM for sales operations. Zero migration, zero adoption risk.

Can you take over our existing billing or CRM operations?

Yes, that is the core of our managed-service model. We absorb the day-to-day operation (claims, denials, follow-up, CRM upkeep, call QA), report transparently every month, and you keep full ownership of systems and data.

How do you handle data security and compliance?

Healthcare work runs HIPAA-compliant with a signed BAA, role-based access, encrypted data in transit and at rest, and full audit trails. European work is GDPR-ready, and voice operations enforce TCPA/DNC and PCI-aware payment handling. Self-hosted deployment is available when data cannot leave your network.

Where is the team located?

Engineering and operations run across three offices: Langenfeld (Rheinland) in Germany, Milton, Ontario in Canada, and Islamabad in Pakistan. Work continues around the clock while a dedicated contact answers in your business hours.

How fast can we see something real?

Our standard path is a pilot. One real use case, scoped in days and live in weeks, so you evaluate a working system on your own data before committing to scale.

How do you price engagements?

Fixed-scope projects with a defined deliverable and price, managed retainers with SLAs for ongoing operations, consulting and audits, or staff augmentation. Medical billing follows the industry's percentage-of-collections model, so you pay when you get paid.

Who owns the code and the data?

You do. Deliverables ship with source code and documentation, data stays in systems you control, and nothing is locked behind our infrastructure unless you ask us to host it.

Medical Billing · Family practice

Primary care billing at primary-care volume.

Q: We run multiple providers and locations. Can you handle that?

Yes. Multi-provider, multi-location groups are our normal case: per-provider enrollment, location-correct claims, and reporting split any way you manage the practice.

Q: Do we have to change our EHR?

No. We work inside your existing EHR and clearinghouse, with zero migration and no disruption to clinical workflows.

Q: How does pricing work?

Percentage of collections, so you pay only on revenue we actually collect. No setup fees, no lock-in, and the free billing audit comes with a firm quote.

Q: How fast can we switch?

Typically two to four weeks, run in parallel with your current process so cash flow never gaps.

High visit volume, broad code mix, preventive-vs-problem visit rules, and chronic-care programs. Family practice billing rewards accuracy at scale. That's an operations problem, and operations is what we run.

Get your free billing audit Experience it in 3D

95%+

clean-claim rate we manage to*

<5%

denial-rate target*

<35

days-in-A/R target*

*Industry benchmarks we manage your billing to. Your monthly report shows actuals against these targets.

The problem

Where family practice billing goes wrong.

E/M level selection (99202 to 99215) drifts conservative, quietly underbilling every day

Preventive visits with problem components lose one of the two services

Chronic-care & annual-wellness programs (CCM, AWV) go unbilled for lack of tracking

High claim volume means small error rates compound into real revenue

Our coverage

What we handle for primary care

E/M coding accuracy under current MDM/time rules, 99202 to 99215
Preventive + problem-visit split billing with modifier 25 discipline
Chronic Care Management & Annual Wellness Visit capture
Vaccine & in-office procedure billing
High-volume claim scrubbing tuned to your payer mix
Credentialing across Medicare, Medicaid & commercial panels

Plus the full revenue cycle behind it: see the complete RCM catalog.

Questions

Good questions, straight answers.

We run multiple providers and locations. Can you handle that?

Yes. Multi-provider, multi-location groups are our normal case: per-provider enrollment, location-correct claims, and reporting split any way you manage the practice.

Do we have to change our EHR?

No. We work inside your existing EHR and clearinghouse, with zero migration and no disruption to clinical workflows.

How does pricing work?

Percentage of collections, so you pay only on revenue we actually collect. No setup fees, no lock-in, and the free billing audit comes with a firm quote.

How fast can we switch?

Typically two to four weeks, run in parallel with your current process so cash flow never gaps.

Get a free family practice billing audit.

We analyze your recent claims and show exactly where revenue is leaking. No obligation, no sales pitch.

Get your free billing audit